The general alarm light is showing on my machine. What can I do?

If your machine displays a general alarm message or a warning light indicated by a red exclamation mark please carry out the following steps:

• Switch the machine off using the power button on the front of your  machine, and wait for the shut down process to complete fully before the next step. 
• Plug the unit off. 
• Open the service door. 
• Remove the drip tray and grounds container. 
• Remove the brewing unit (infuser) by squeezing the two red buttons either side of the �Push\' button. 
• Pull gently. If the infuser will not freely come out do not force it. 
• Clean the infuser using warm water once removed. 
• With the infuser still out of the machine, clean the inside thoroughly using a vacuum  to ensure all grinds are removed. Pay particular attention to the area behind the grounds container. 
• Replace the infuser. 
• Clean the drip tray and grounds container thoroughly. 
• Place the grounds container on the drip tray and slide the tray back into the machine. 
• Switch the machine on and press the power button.
• The general alarm light should no longer be showing.

Note: if this does not resolve your issue you may contact our exclusive service partner at 0390545100 for assistance or look for the closest service center.
Please check the service locator found in this website