Question 1

Why is my moka brewing so slow?

Accepted Answer

Could be one of the follow: the ground coffee is too tightly pressed. The coffee funnel may not have been cleaned properly. Please check the area for any residue.

Question 2

Why is my Alicia Moka machine displaying the message ’H2O’?

Accepted Answer

The H2O message appears on the display when:- There is no water in the boiler. In this case fill the boiler and the indicator will disappear.- The mocha is not correctly assembled on the the base: ensure that the boiler is properly positioned on the base.- The operation has been restarted when the boiler is still too hot. Allow the machine to cool completely and then restart.

Question 3

Can the Alicia Moka reheat my coffee?

Accepted Answer

The Alicia Moka cannot reheat cold coffee. However fresh coffee can be kept warm for about 30 minutes if it is kept on the base. The keep warm timer will stop automatically. If it is not needed this feature can be turned off by pressing the ON / OFF switch.

Question 4

Can the Alicia Moka Plus can be used with pods for the preparation of other beverages such as chocolate or tea infusions?

Accepted Answer

The new Moka Alicia Plus is equipped with a special function. With the introduction of an innovative residue filter which removes filtered impurities. This product cannot be used for pods, infusions or chocolate.

Question 5

Where can I purchase the Alicia Monte Latte Milk Frother?

Accepted Answer

You can purchase our brand new milk frothing systems from many good  retailers. For more information please see our website.

Question 6

Where can I purchase the Alicia Milk Combi Pack? (Moka, Monte Latte Milk System, Nesquik)

Accepted Answer

You can purchase our brand new combination Moka and Monte Latte milk frothing systems from many good  retailers. For more information please see our website.

Question 7

How much water should I add to the descale solution?

Accepted Answer

Generally speaking you fill the tank to the fill line once the descaler solution has been added, but please check your machine instructions.

Question 8

I require more information about the De’Longhi coffee glasses?

Accepted Answer

The De\'Longhi double wall thermo glasses are designed to keep drinks hot or cold.  They are made from borosilicate glass and are dishwasher safe. They are available in sets of two in the following sizes: 2 Espresso Glasses (60ml / 3oz capacity)-height 6cm/2.5in     2 Cappuccino Glasses (190ml/6.8oz capacity)- height 10cm /4in   2 Latte Glasses (220ml/7.8oz capacity)- height 12cm/4.75in

Question 9

Where can I buy replacement water filters for my coffee machine?

Accepted Answer

A replacement water filter can be purchased from our website by clicking here. A water filter is also included with the Coffee Care Kit, available from leading retailers.

Question 10

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines.

Question 11

Can I store coffee beans in the refrigerator?

Accepted Answer

You should not store coffee beans in the refrigerator as this will cause the beans to become wet from condensation which is not good for your grinder. Using wet beans will cause the ground coffee to clump together and cause a clog within the unit. Adding water to the grinder may also cause the internal components of the grinder to rust which will damage the unit and result in a bad tasting coffee.

Question 12

I purchased a large bag of coffee beans, what is the best way to store them and keep them fresh?

Accepted Answer

Coffee needs to be stored in an air tight container and kept in a cool dry place. Coffee is freshest and will yield the best flavor if used within a week of purchasing. You should always try to buy the amount you will utilize in a weeks time. If you choose to buy more beans then you will use in a week, you should store the beans in small batches in air tight containers.

Question 13

What is the difference between a Light, Medium, and Dark roast coffee beans

Accepted Answer

The common way to describe coffee roast levels is by the color of the roasted beans ranging from light to dark. As coffee beans absorb heat in the roasting process their color becomes darker and oils appear on the surface of the beans at higher temperatures. Light Roast: light brown in color with a light body and no oil in the surface of the beans. Light roast also contains most of the caffeine from the coffee bean. Medium Roast: these beans are medium brown in color with more body than light roast. Similar to the light roast they have no oil on the surface of the bean. However, medium roast beans lack the grainy taste found in the light roast exhibiting a more balanced flavor, aroma, and acidity. Dark Roast: these beans are dark in color like chocolate or some can be almost black. They have a sheen of oil on the surface. The coffee flavor will generally be bitter, smoky, or even taste burnt.

Question 14

What is the difference between Arabica and Robusta beans?

Accepted Answer

Arabica beans tend to have a sweeter, softer, taste, with the tone\'s of sugar, fruit, and berries. Their acidity is higher, with that winey taste that characterizes coffee with excellent acidity. Robusta beans have a stronger, harsher taste with a grain like overtone and a peanutty aftertaste. They contain twice as much caffeine as Arabica beans. They are generally considered to be of an inferior quality compared to Arabica. Some Robusta beans are of higher quality and valued especially in espressos for their deep flavor and good crema.

Question 15

How do I Insert the Anti-Chlorine Filter in my BCO430?

Accepted Answer

Please see the attached video for instructions on how to insert your anti-chlorine filter.

Question 16

How do I Brew Drip Coffee in my BCO430?

Accepted Answer

Please see the attached video for instructions on how to brew drip coffee in your BCO430 coffee maker.

Question 17

How do I Brew Espresso in my De’Longhi BCO430?

Accepted Answer

Please see the attached video for instructions on how to make espresso coffee in your BCO430 coffee maker. &nbsp

Question 18

How do I Descale my De’Longhi BCO430

Accepted Answer

Please see the attached video for instructions on how to descale your BCO430 coffee maker.

Question 19

How do I make hot water on my De’Longhi BCO430?

Accepted Answer

Please see the attached video for instructions on how to make hot water using your BCO430 coffee maker.

Question 20

How do I make a Cappuccino or Latte with my BCO430?

Accepted Answer

Please see the following video for instructions on how to make a Cappuccino or Latte using your BCO430 coffee maker. &nbsp

Question 21

First Time Use of your BCO430?

Accepted Answer

Please see the attached video for the first time use of your BCO430 coffee maker.

Question 22

How do I Clean the Filter Holders & Boiler Outlet on my BCO430?

Accepted Answer

Please see the attached video on how to clean the filter holder and the boiler outlet of your BCO430 coffee maker.

Question 23

Does Latte Crema technology perform well with alternatives to cow’s milk?

Accepted Answer

The LatteCrema technology performs best with cows\' milk, but the following plant based drinks can also be used: soy, oat and almond. Results may differ according to the percentage of proteins contained in each drink. NOTE: The cleaning methods provided by the manufacturer and described in the instructions do not guarantee the complete removal of allergens. In the case of confirmed or suspected allergies, do not use milk and plant-based drinks in the same machine.

Question 24

How to set-up your new De’Longhi BCO430 All-in-One’s Clock and Automatic Start (AUTO Button) functions.

Accepted Answer

Please watch this short video that we have conveniently linked for you.

Question 25

Why does my steam light show a double flash?

Accepted Answer

The double flashing steam light means the espresso side of the unit require to be descaled. To descale the unit, please follow these steps:1) Fill the tank with 100ml of descaler and the rest with water. 2) Press the “Espresso ON/OFF” button to turn the machine on. The integrated light flashes.3) Make sure the portafilter is not attached and place a bowl under the boiler outlet.4) Press and hold the steam button for at least 6 sec. This will start the automated Descaling Process.5) The descaling process will take about 30 minutes to be completed. In the meantime, the descaling button will blink. While the machine starts dispensing water, open once the steam knob 2-3 seconds to discharge a little waterfrom the frother system.6) To eliminate residue of solution and scale, rinse the tank well, then fill it again with fresh water (without descaler).7) Press the and deliver water until the tank is completely empty.8) Repeat operations 6 and 7 again.

Question 26

Why do I get the message ’E-mail already registered. Please login’ when I am trying to register my information into the Coffee Link App?

Accepted Answer

This happening because the email address is already linked to an existing De\'Longhi account. You can create and/or manage your account via App or via website at www.delonghi.com.If you do not remember the password you can follow the App instruction to reset your password.

Question 27

Where to find the glasses for my hot and cold drinks?

Accepted Answer

Hot and Cold glasses are accessories developed by De\'Longhi internal designer, specifically thought to enjoy Hot and Cold recipes available in De\'Longhi\'s bean to cups coffee machines. They are available for purchase in our De\'Longhi ecommerce (link).

Question 28

Why do I need to register an account to use the App features on my coffee machine?

Accepted Answer

WiFi coffee machines rely on the internet connection to communicate with the cloud and the coffee machine. It is necessary to create a De\'Longhi user account so that the system can recognize that you are the machine owner. This feature is only required for WiFi machines.

Question 29

Why does the App crash?

Accepted Answer

There can be multiple reasons why an App can crash: You don\'t have enough free space on your mobile phone. The App can have a defect. In this case, to help our development team to fix the problem, please provide the details about: describe the crash; describe all the steps you have taken before the crash; Smartphone type: iOS or Android; OS version: Android 14, iOS 16.6; Phone model This information will help us investigate the problem and we will be able to fix it as soon as possible.

Question 30

Which login credential should I use in the Coffee Link App?

Accepted Answer

In order to login within the App you can use your usual De\'Longhi credentials, the same used for the Website, Coffee Lounge, De’Longhi Comfort App.If you don\'t have any account, you can easily create one directly from the App.

Question 31

I can't download/install the Coffee Link app on my mobile phone. What can I do?

Accepted Answer

Make sure your smartphone supports the latest operating system version; Check you have the latest version of the app on the App Store; Check you have enough memory on you mobile phone; Make sure you are using it on a mobile device, not on a tablet/IPad/PC (these are not supported by Coffee Link App). If you are unable to install the App, please contact our customer service team with the following details: Brand and smartphone\'s model number; The mobile phone\'s operating system version info; Screen recording showing the problem step by step.

Question 32

Coffee link app does not work on my Tablet/IPad/PC. Why?

Accepted Answer

If you are using the Coffee Link App from you Tablet or Ipad or PC, it can happen that some features are not fully supported. This happens because Coffee Link App is created to operate with smartphones ONLY. Try to install the App on your smartphone.

Question 33

I can't delete my machine from the Coffee Link App

Accepted Answer

To make sure that the machine deletion will be carried out successfully (properly unlinked from the user profile in the Cloud system) you need to have the 4.2.5 version (or latest) of the Coffee Link App and a WiFi Machine. Deleting the machine will be possible, through the dedicated recycle bin icon, only if the user is logged into the APP with the same user account in which the machine was originally configured into the APP.

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