Question 1

Can you tell me more about the benefits of the water softener?

Accepted Answer

The De\'Longhi water softener filter has been designed to optimize the performance and efficiency of your coffee machine as it prevents the formation of limescale and therefore the prolongs life of your coffee machine.  Use of the water filter will reduce the frequency required for descaling.  Please check our website for purchase it.

Question 2

Which descaler should I use with my espresso coffee machine?

Accepted Answer

The only descaler recommended for safe use with De\'Longhi coffee machines is De Longhi descaler \'ECODECALK\' which can be found on our  website The De\'Longhi descale solution consists of natural ingredients which are completely safe for use with our coffee machines and will be gentle on working parts. For usage instructions please see your owners manual for your machine.

Question 3

Where can I buy the descaler for my coffee machine?

Accepted Answer

Descaler and other accesories can be purchased from our website.

Question 4

How can I insert the Softener Water Filter inside the tank?

Accepted Answer

Verify water hardness through the test strip Set up the date on the topside of the water filter in order to control the cycle of use. Draw and fill up with water the tankTo activate the water filter it is necessary to fill it with water (18 fl oz 500 ml at least). Immerse the filter inside the tank, apply a light pressure to remove the excessive air and finally insert the filter in appropriate site. Close again the tank with its lid and insert it in your machine.Warning: water filter consumes its efficacy after two months of using. If the machine does not work for a long period of time it is necessary to remove the water filter.

Question 5

De’Longhi Pump Espresso Coffee Machines Accessories - EcoDecalk Descaler

Accepted Answer

To descale you simply add the fluid to the water tank, with fresh cold water and follow the simple steps in the instruction manual or follow the steps with one of our How -To videos for descaling pump espresso machines.

Question 6

De’Longhi Pump Espresso Coffee Machines Accessories - Eco Multiclean

Accepted Answer

De’Longhi Eco MultiClean is perfect to sanitize all surfaces of your coffee machine and is designed to specifically help remove milk deposits from building up in the milk carafe and steam tubes. It comes in a 250ml bottle and is suitable for all surfaces of your coffee machine.

Question 7

De’Longhi Pump Espresso Coffee Machines Accessories - Soft Balls

Accepted Answer

Anti limescale spheres that can be added to any coffee machine that has a water tank, and they work to prevent the build up of scale over time. This can extend the life of the coffee machine but also ensure continued quality in cup. The spheres last up to 3 months before the next dose is required. There are no chemicals released by the spheres and are compatible with resin and carbon based filters.

Question 8

De’Longhi Fully Automatic Coffee Machine Accessories - Coffee Care Kit

Accepted Answer

This is a full packaged gift box kit containing all of the maintenance and cleaning equipment needed to keep your coffee machine performing at its optimum. The Coffee Care Kit contains: - 1 x Water hardness test - 1 x Water Filter - 1 x 200ml bottle (2 doses) of descaler EcoDecalk - 1 x 250ml bottle of cleaning solution EcoMultiClean - 1 x Microfiber cloth

Question 9

De’Longhi Pump Espresso Coffee Machines Accessories - Professional Style Tamper

Accepted Answer

The coffee tamper is stainless steel and has been calibrated to fit the De’Longhi filters perfectly and has a natural wood handle. Diameter – 51mm To use it, when the finely ground coffee is in the filter, make sure the filter is level and press down with the tamper to your desired pressure. Give it a short twist to ensure no residual coffee remains and that the coffee is nice and flat. Wipe off the excess coffee before you place into your coffee machine.

Question 10

De’Longhi Fully Automatic Coffee Machine Accessories - Water Filter

Accepted Answer

The De’Longhi Water Filter protects the machine from excessive formation of limescale deposits and helps eliminate impurities from the water, improving your coffee taste. It lasts for two months under normal conditions before you need to replace with a new one, and can reduce the frequency of descaling. You can set your machine to register that the water filter is installed, so that it can tell you when you need to replace.

Question 11

De’Longhi Fully Auto Coffee Accessories - EcoDecalk Descaler

Accepted Answer

Regularly descaling your coffee machine is essential. Your coffee machine may have an automated process but you should only use the exclusive De’Longhi descaler EcoDecalk. It is powerful, fast, safe and ecological. De’Longhi EcoDecalk uses only natural materials. All fully automatic coffee machines come with one single use pack of descaler in pack. To descale you simply add the fluid to the water tank, with fresh cold water and follow the simple instructions on your automatic coffee machine.

Question 12

De’Longhi Coffee Accessories - Double Walled Glasses Sets

Accepted Answer

Stylish and exclusively designed hand blown double walled borosilicate glass with thermal properties means your coffee can stay hotter for longer. Dishwasher safe. Essential Collection contains 6 espresso glasses Creamy Collection contains 6 cappuccino glasses Fancy Collection contains 2 espresso glasses, 2 cappuccino glasses and 2 latte macchiato glasses.

Question 13

De’Longhi Pump Espresso Coffee Machines Accessories - Knock Box

Accepted Answer

Essential with any pump espresso machine, the De’Longhi knock box is perfect for used coffee grounds.Made of stainless steel with a 10.5cm diameter it has a 45 degree angled shape at the top to make removal of coffee easier. Anti slip rubber pads on the base ensure it won’t move on the surface.A large Knock box version is also available:

Question 14

Where to find the Mug-to-Go accessory?

Accepted Answer

The Mug-to-Go is an accessory developed by De\'Longhi internal designer, specifically thought to enjoy Mug-to-Go recipes available in Eletta Explore. It is available for purchase in our De\'Longhi ecommerce (link) or included in pack for top of the range model ECAM450.76.T.

Question 15

Where to find the Coffee Pot accessory?

Accepted Answer

The Coffee Pot is an accessory developed by De\'Longhi internal designer, specifically thought to enjoy Coffee Pot recipes. It is available for purchase in our De\'Longhi ecommerce (link)