Air Conditioning Units

All Air Conditioning orders will be shipped with BJS Home Delivery and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.

You will be contacted by BJS Home Delivery and sent a tracking reference. You can track your order using BJS Home Delivery Tracking.

Track Order

All Other Products

Unless otherwise stated, all orders are shipped with Parcelforce and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.

You will receive your tracking number with an estimated delivery day usually within a day of placing your order via email. You can track your order using Parcelforce Tracking, this will become active once the first scan is completed by Parcel Force, normally within 12 hours of the item being dispatched from our warehouse. However, this may be extended during peak and busy times.

All Other Products

*We regret we cannot currently deliver to the Channel Islands, Isles of Scilly, Orkney, Shetland, Western Scottish Islands and Highlands, BFPO addresses, or the Republic of Ireland. If shipping commencs, a surcharge will be added to cover additional costs.

Damaged or Faulty Items

If your product has arrived damaged or an incorrect item has been sent to you, our team will be happy to arrange a collection on your behalf.

If your product has developed a fault, our team we will work hard with you to get it working optimally again and wherever possible, we will support in a way that doesn’t affect your daily routine

Contact our team

Shipping your Return

Shipping costs of any returned goods remain the responsibility of the customer.

We recommend the following guidelines when shipping your return:

Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box, including your original order number, if you do not provide paperwork, this may disqualify you from a refund. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.
Select a service that allows for package tracking and retain a copy of your drop-off receipt for your records.

FAQs

What payment methods do you accept?

Our Company accepts the following forms of payment:

VISA, VISA Debit, Mastercard, Maestro, American Express, PayPal, Pay Later with Klarna* and Pay Over Time with Klarna*
We have separate FAQs for Klarna purchases which you can find here.
I’m having issues with my payment method?
If you encounter any error messages when making a payment using a card, please check the following:
- The card details are correct e.g the expiry date and security code
- Contact your card provider to understand whether your bank has declined your payment
- Try using a different card or payment method.
- If you have followed the above steps and are still experiencing problems, then please get in touch with us and include as much detail as you can around the error:
- The error message you are seeing
- A description of the problem
- What payment method you are trying to use
- The product(s) you’re trying to purchase
- The device & internet browser you are using
Please note: If you are experiencing problems whilst using PayPal to make a payment, you will need to contact them directly.
How do I cancel or amend my order?

Unfortunately, we cannot cancel or amend an order once it has been placed. You will need to follow our returns process to receive a refund (less any delivery costs).
How do I claim my free gift?

If your purchase comes with a free gift, you will need to add both items to your basket before purchase. The discount will be automatically applied.
How to use your promo code?
After you have added your item(s) to your basket, you can enter your promo code on the basket webpage, underneath “Promotional Code” and hit Apply.
Please also check you are doing the following:
- Ensure you use the code exactly as it was given to you, without any spaces
- Ensure you have clicked “Apply” on the checkout page
- Each discount/promo code can only be applied once.
- You can only use one discount/promo code per order.
- Our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date.
My promo code isn’t working?
If you find that your promo code isn’t working, please check the below:
- Ensure you use the code exactly as it was given to you, without any spaces
- Ensure you have clicked “Apply” on the checkout page
- Each discount/promo code can only be applied once.
- You can only use one discount/promo code per order.
- Our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and most codes will have an expiry date.
If your discount code is still not working after checking all the above, then please get in touch with our Customer Care Team by clicking 'Contact Us Now' on this page.
When will I get my refund?

We aim to process all returns within 10 working days of them being received at our warehouse. Please allow an additional 5 working days for moneys to reach your account or for replacement products to arrive. You will receive a notification from us when your return has been processed.
Are your returns free?

You will need to cover the cost of returning any unwanted items that you have purchased from us. However, if your return is faulty or damaged, please get in touch with us and we can arrange collection of your return.
How do I return?

To process a return please follow the guidance on your account under “Return”. However, if your return is faulty or damaged, please get in touch with us and we can arrange collection of your return. Do you deliver to Ireland? Unfortunately, we do not currently deliver to Ireland.

Environmental Responsibilities

We take our environmental responsibilities very seriously, especially our obligations for the products we put on the market.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires all of us to reduce the amount of untreated WEEE going to landfill. De'Longhi are members of the Distributor Takeback Scheme (DTS), our registration number is 400075. The DTS has helped to establish local WEEE collection at Civic Amenity sites to ensure that WEEE is dealt with properly.

All new electrical equipment manufactured and sold by De'Longhi can be recycled. You can tell because our products include a ‘crossed out wheeled bin symbol’ like this:

WEEE should not be treated as household waste, instead it should be handed over to the applicable collection point for WEEE. You can find your nearest site on www.recycle-more.co.uk. By ensuring this product is disposed of correctly you will help prevent untreated WEEE going to landfill.

De'Longhi are members of REPIC, REPIC is the largest UK WEEE product compliance scheme.