Free delivery over £50 30 Day Returns Secure Payments
Spring Sale


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

Coffee is spraying inside my machine when I use "ground" coffee. Why is this?

It is normal that there will be a small amount of spillage, but if it is excessive please check the following:

  • The coffee needs to be added after the machine is switched to pre=-groundsetting.
  • Ifaddedbefore it will simply fallthroughthemachine.
  • Use only one full scoop of coffee. Adding more may cause spillage. Adding less may not be recognized by the machine.