Customer Service

Contact Us

De’Longhi is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.

Our Customer Service team is currently available Monday - Friday from 9:00 am - 8:00 pm ET.

Note: Due to the current crisis, you may experience longer than normal hold times. We apologize for any inconvenience and appreciate your patience during this time.


Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).

Call Us



De'Longhi America, Inc.
9195A Torbram Rd
Brampton, Ontario L6S 6H2, Canada
Attn: Customer Service

Please note we can only deal with Canadian customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.


Consumers in United States

1-866-528-8323 for Automatic Espresso Machine
1-800-322-3848 for all other products

Consumers in Mexico

1-800-711-8805 for Mexican Residents
+52 55 5336 5799 for Outside Mexico


Partner Brands

Braun Household

Call 1-888-977-3578 or email


Call 1-866-844-6566


1-800-562-1465 for Original line
1-877-964-6299 for Vertuo line

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • Where can I buy the descaler for my coffee machine?

  • How can I insert the Softener Water Filter inside the tank?

  • Do portable air conditioners work without the hose?