Customer Support

Contact Customer Support

Response Time Delays Due To COVID-19

Welcome to De'Longhi customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

In an effort to keep our internal and external staff and community members safe some of our customer service agents are working externally from home, we apologize in advance if there are longer than usual wait times & delays in replying to your email communication, we ask if you have already emailed in to please be patient and do not submit a duplicate.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We thank you for your continued support during this uncertain time.

Additionally our distribution partners have advised of the potential for delays of deliveries due to the COVID-19 pandemic.

You can contact customer support by:

  • Filling in the contact form 
  • Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday
  • Use our service representative locator to locate a service agent near you


Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you find additional information about your product.

Common FAQ's

De'Longhi Group Spares and Accessories Online Shop

If you require spare parts you can now purchase original spare parts and accessories online directly from the De'Longhi Group.

Please use the link below to go to the De'Longhi Group spares and accessories online shop.

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Major Kitchen Appliances Announcement June 2020

If your inquiry is relating to De'Longhi branded Major Kitchen Appliances, including Ovens, Freestanding Cookers, Cooktops and Range Hoods in Australia and New Zealand, or purchases of Dishwashers purchased after 01 June 2020, please contact Elba Appliances, who are now distributing these products, effective 01 June 2020 please see their contact details below: