Frequently Asked Questions

FAQs Coffee

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Coffee FAQ's

  • How do I create a perfect and rich milk froth?

    • Use skimmed or semi-skimmed milk at refrigerator temperature (5°C).
    • On automatic cappuccino system you can also set your preferred froth level.
    • Milk deposit and dirt inside the milk circuit and tank can lower the frothing performances. Make sure to regularly clean the milk container following the user manual.


  • How frequently do I need to use a descaler and which kind of descaler product to use?

    • It depends on water hardness and on the usage frequency of the machine.
    • Some models are equipped with a water hardness tester to set the machine correctly.
    • Automatic machines (*) are equipped with a descale alarm.
    • A Descaling process on a non automatic machine is recommended after approximately 300 coffees or as soon as the performance levels drop on the machine.
    • Please use De'Longhi descalers only. Under no circumstances should you use sulphamic or acetic based descalers


  • How do I dispense hot water for tea beverages?

    • With both pump machines and fully automatic machines you can easily dispense hot water to prepare hot tea or other beverages which need hot water.
    • Please follow your machine instruction manual to proceed correctly.


  • How can I choose or modify the coffee temperature?

    • On automatic machines you can set your preferred coffee temperature levels.
    • To reach a perfect in-cup espresso temperature we suggest you place your cup on the cup warmer or add hot water to the cup.
    • Before making the first coffee, it is advised to dispense some hot water first or start a rinsing cycle in order to warm up the system.
    • If your coffee is not hot enough, the machine may require descaling.


  • Can I use any type of ground coffee to make an espresso?

    • No, only ground coffee can be used in espresso machines. Espresso requires a specific range of coffee grinding which is different to filter coffee or moka coffee.
    • Different types of grinding levels, even in the espresso range, can provide different tastes.
    • On fully automatic machines you can set your grinding level and taste preferences.
    • On pump machines the in-cup coffee flavour (stronger or weaker) can be adjusted by pressing the ground coffee differently inside the filter holder.


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