The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from online shop sales.
Delonghi is committed to compliance with all laws and regulations. This policy does not exclude or modify the statutory rights or liability of any party.
| Reason || Defect || Verification
|Initial Product Failure
(out of box)
|Appliance is inoperable
||Appliance is inoperable within a reasonable period of purchase date
||Refer to approved service centre to confirm defect
||Appliance is partially inoperable
If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s) returned less the shipping fee.
If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.
If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.
We will organise for your return goods to be collected. All returned goods must be packaged / boxed correctly to enable pick up, unpackaged / unboxed goods will not be picked up. Goods are usually collected within 5 days from date of DeLonghi receiving notification of goods requiring return.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to our warehouse and have been inspected by us. Refunds will be made by the same method used for the purchase.