Scultura ECZ 351.W

ECZ 351.W Manuals/ FAQs/ Support

  • My pump espresso machine is vibrating a lot. What can I do to rectify this?

    Some vibration is normal. If the pump espresso maker is vibrating too much please check the feet on the bottom are intact as these dampen the vibration. If feet are damaged or missing placing a tea towel beneath the machine will dampen the vibration until the problem can be rectified.

    If this is on first use, and no water is coming out of the boiler head you may have an air block, and to resolve this you should open the steam arm until water starts to flow through the steam arm for at least 30 seconds.

    Older machines may require a descale. If none of these suggestions have rectified the problem please take the machine to your nearest service agent.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:

    http://www.delonghi.com/en-GB/customer-experience/customer-experience-uk/

  • My machine went into standby mode and now will not switch on. What can I do?

    Your espresso machine has an auto-off function that puts the unit into standby after a certain amount of time. Usually pressing the on/off button switches it back on.

    However if the steam button is also depressed the machine will go into safety mode and it will power off almost instantly when you try to turn it on.

    To stop this happening make sure the steam button is in the off position before switching your coffee machine back on. Your machine should now operate correctly.