Scultura ECZ 351.W

ECZ 351.W Manuals/ FAQs/ Support

  • My pump espresso machine is vibrating a lot. What can I do to rectify this?

    Some vibration is normal. If the pump espresso maker is vibrating too much please check the feet on the bottom are intact as these dampen the vibration. If feet are damaged or missing placing a tea towel beneath the machine will dampen the vibration until the problem can be rectified.

    If this is on first use, and no water is coming out of the boiler head you may have an air block, and to resolve this you should open the steam arm until water starts to flow through the steam arm for at least 30 seconds.

    Older machines may require a descale. If none of these suggestions have rectified the problem please take the machine to your nearest service agent.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:

    http://www.delonghi.com/en-GB/customer-experience/customer-experience-uk/

  • My machine went into standby mode and now will not switch on. What can I do?

    Your espresso machine has an auto-off function that puts the unit into standby after a certain amount of time. Usually pressing the on/off button switches it back on.

    However if the steam button is also depressed the machine will go into safety mode and it will power off almost instantly when you try to turn it on.

    To stop this happening make sure the steam button is in the off position before switching your coffee machine back on. Your machine should now operate correctly.

  • Can you give me any advice on setting up my new Icona Pump Espresso machine?

    Please take a look at our tutorial video which shows the initial set up of your Icona range of pump espresso. This tutorial is suitable for any of our pump espresso range.

  • How do I make an espresso with my pump espresso machine?

    The tutorial video below will show you how to make your first espresso:

  • The green light goes off whilst making an espresso. Is this normal?

    Yes this is perfectly normal. It takes around 18 to 20 seconds for the perfect espresso and the machine will still continue to work when the light is off.

    However please wait until the light returns before making a second espresso. This indicates the machine is primed once again.

  • What is the boiler made from on your coffee machines?

    The boiler is a stainless steel and brass construction.

  • Why is my pump espresso machine flowing too fast?

    You may need to tamp your coffee more firmly. Ensure you are using an espresso coffee grind, as filter coffee is too coarse.

    Never use instant coffee in your machine as results will be disappointing.

  • How do I descale my pump espresso machine?

    Regular descaling your machine is an important part of caring for it and will prolong the life of your pump espresso. Please follow these simple steps: 

    • Place 100ml of De’Longhi descaler in to the water tank and add one litre of water to dilute.
    • Place the tank on the machine and a container under the traditional frother.
    • Open the steam valve and allow some descaler to feed through the traditional frother. After a around ten seconds close the steam valve and allow the solution to sit in the machine for five minutes or so. Repeat until the tank is empty. Close the steam valve.
    • Fill the tank with clean fresh water and open the steam valve. Allow all of the water to feed through the machine, flushing it through completely.
    • Refill the tank and allow a little water to come out of the coffee area.
    • You are now ready to make coffee again.

    If you have very hard water please carry this procedure out every month or two, depending on how many coffees you make. In soft water areas every three to six months should suffice.

    For more information see our tutorial videos on the Icona, Vintage and Motivo ranges:

     

  • How do I froth milk using the traditional milk frother?

    The traditional frother can take a bit of practice. First of all, ensure the milk is fresh and at refrigerator temperature. Use a stainless steel carafe so you can feel the temperature of the milk.

    In order to make perfect cappuccino dip the tip of the traditional milk frother into the milk. When the appliance is ready carefully rotate the steam valve until it is fully open. This will froth the milk.

    Next, when you have achieved enough froth, use your free hand to feel the carafe temperature. Alternatively use a thermometer. Never heat the milk over 70 degrees as this will affect the quality of the frothed milk. It is also possible to froth milk in this way for excellent hot chocolate and malt drinks.

    Each time you finish milk delivery allow a little steam to flush through the frother, and remember to clean the removable nozzles thoroughly with a little washing up liquid. Rinse and dry thoroughly before reassembling.

     

     

  • How often should I change the water in my coffee machine tank?

    Change the water at least on a daily basis. 

    Water makes up 98% of the final drink so it should be as fresh, flavourless and colourless as possible to ensure the perfect espresso.
     

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