Scultura ECZ 351.GY

ECZ 351.GY Manuals/ FAQs/ Support

  • My pump espresso machine is vibrating a lot. What can I do to rectify this?

    Some vibration is normal. If the pump espresso maker is vibrating too much please check the feet on the bottom are intact as these dampen the vibration. If feet are damaged or missing placing a tea towel beneath the machine will dampen the vibration until the problem can be rectified.

    If this is on first use, and no water is coming out of the boiler head you may have an air block, and to resolve this you should open the steam arm until water starts to flow through the steam arm for at least 30 seconds.

    Older machines may require a descale. If none of these suggestions have rectified the problem please take the machine to your nearest service agent.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:

    http://www.delonghi.com/en-GB/customer-experience/customer-experience-uk/

  • My machine went into standby mode and now will not switch on. What can I do?

    Your espresso machine has an auto-off function that puts the unit into standby after a certain amount of time. Usually pressing the on/off button switches it back on.

    However if the steam button is also depressed the machine will go into safety mode and it will power off almost instantly when you try to turn it on.

    To stop this happening make sure the steam button is in the off position before switching your coffee machine back on. Your machine should now operate correctly.

  • How do I descale my kettle?

    To prolong the life of your new kettle descaling should be carried out on a regular basis. The frequency required will depend on your water hardness.

    If you have particularly hard water (see the map on the right) we would recommend the kettle is descaled every month. For very soft water areas we would recommend that you descale your kettle every three months.

    Care should be taken with proprietary kettle descaler as these could damage the surface finish of the kettle. Please ensure you follow the instructions carefully.

    If you do not want to use a proprietary descaler we would recommend a solution of one part white vinegar and two parts water. Switch the kettle on, remembering to switch it off just before the boiling point. Leave the solution in the kettle for a while, dependant on the severity of the scale inside and then empty the kettle. Refill with fresh water, boil, empty and repeat this process once more. Your kettle can now be used.

    If you have missed a descale it may be worth leaving the solution overnight.

  • My De’Longhi kettle is noisy. What can I do?

    All kettles regardless of manufacture will make a noise whilst boiling. The noise level is determined by the power rating, the body material and the shape. A 3KW kettle in stainless steel will always have a noisier operation than a low power plastic type. Your kettle will get noisier as it reaches boiling point. Once your kettle has boiled the noise will abate.

    If your kettle is older, descaling the kettle may reduce the noise.

  • My kettle has what looks like a rust deposit forming inside the kettle?

    This is more than likely due to limescale build up. Limescale or staining from mineral deposits in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. To reduce limescale build up use filtered water.

  • My kettle switches off before boiling. What can I do?

    Your kettle may require descaling as a build-up of limescale deposits can affect the function of your kettle.

  • The lid on my kettle is tight and difficult to remove. What can I do?

    The lid on your kettle should be firmly secured for safety reasons. However, if you find the lid is very difficult to remove the small tabs around the edge of the lid can be adjusted slightly to enable a better fit. This can be the case particularly where the lid has been replaced in the past.

    If your kettle is many months old, descaling the kettle may help, particularly if there is scale build-up around the lid.

  • There is steam coming from the switch of the kettle when it is boiling. Is this normal?

    A slight waft of steam is normal on boiling. The switch should not be held down to sustain the boiling as this may cause a greater steam escape.

     A sensor monitors the temperature of the contents of the kettle and switches the kettle off when the correct temperature has been achieved.

  • Where can I purchase a replacement filter for my kettle?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

    The life of your filter can be considerably extended if you are in a hard water area by dropping it into the solution while you are descaling your kettle.

  • Does the browning control relate to temperature or colour of the toast?

    Browning control markings are indicative only. Setting ranges on toasters are optimised to consider all bread types used in market regions where the product is sold.

    Control graduations serve purely as a users 'visual reference' to repeat toasting characteristics for a given bread and condition. The results will also depend on the thickness and freshness of your bread.