Icona ECO 310.R

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ECO 310.R Manuals/ FAQs/ Support

  • How do I descale my pump espresso machine?

    Regular descaling your machine is an important part of caring for it and will prolong the life of your pump espresso. Please follow these simple steps: 

    • Place 100ml of De’Longhi descaler in to the water tank and add one litre of water to dilute.
    • Place the tank on the machine and a container under the traditional frother.
    • Open the steam valve and allow some descaler to feed through the traditional frother. After a around ten seconds close the steam valve and allow the solution to sit in the machine for five minutes or so. Repeat until the tank is empty. Close the steam valve.
    • Fill the tank with clean fresh water and open the steam valve. Allow all of the water to feed through the machine, flushing it through completely.
    • Refill the tank and allow a little water to come out of the coffee area.
    • You are now ready to make coffee again.

    If you have very hard water please carry this procedure out every month or two, depending on how many coffees you make. In soft water areas every three to six months should suffice.

    For more information see our tutorial videos on the Icona, Vintage and Motivo ranges:


  • My pump espresso is leaking from the milk frother. What can I do?

    If your machine is leaking from the traditional frother, please carry out the following simple checks:

    • Disassemble the traditional frother as shown in your instruction manual and ensure they are completely clean and free of milk residue.
    • Ensure the steam selector is fully closed
    • With a pin or similar, clean the inside of the traditional frother nozzle.
    • Check both o-rings are visible and intact. (These look like small o-rings).
    • If you have not descaled the machine, do so. If you are in a hard water area this should be carried out every month or two, depending on how many coffees you make each day.
    • If you are still experiencing difficulties please take your machine to the nearest repair agent. If it is under guarantee remember to bring your receipt of purchase.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:



  • Which coffee recipes can I make with my new De'Longhi coffee machine?

    All of your favourite coffee recipes can be made with your De’Longhi coffee machine. For a full list of delicious coffee recipes please see our Serious About Coffee website by clicking on the following link:


    For a video tutorial on recipes our Barista Master Class Tutorial Video can be viewed here:

  • Why is my steam wand not frothing the milk?

    Please try the following, which should rectify the problem:

    • Ensure the steam function has been selected on the control panel. 
    • Ensure the steam dial is open fully.
    • Check the milk nozzle(s) are completely clean and free of milk debris. (There will be either one or two removable milk nozzles depending on your machine). These should always be cleaned after each milk delivery session.
    • Check both o-rings are intact on the milk frother.

    These steps should rectify the problem. However if you are still experiencing an issue please take your machine to your nearest repair centre for inspection. If your product is under guarantee remember to bring your proof of purchase along with you.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:


  • Can you give me any advice on setting up my new Icona Pump Espresso machine?

    Please take a look at our tutorial video which shows the initial set up of your Icona range of pump espresso. This tutorial is suitable for any of our pump espresso range.

  • How do I froth milk using the traditional milk frother?

    The traditional frother can take a bit of practice. First of all, ensure the milk is fresh and at refrigerator temperature. Use a stainless steel carafe so you can feel the temperature of the milk.

    In order to make perfect cappuccino dip the tip of the traditional milk frother into the milk. When the appliance is ready carefully rotate the steam valve until it is fully open. This will froth the milk.

    Next, when you have achieved enough froth, use your free hand to feel the carafe temperature. Alternatively use a thermometer. Never heat the milk over 70 degrees as this will affect the quality of the frothed milk. It is also possible to froth milk in this way for excellent hot chocolate and malt drinks.

    Each time you finish milk delivery allow a little steam to flush through the frother, and remember to clean the removable nozzles thoroughly with a little washing up liquid. Rinse and dry thoroughly before reassembling.



  • How do I make an espresso with my pump espresso machine?

    The tutorial video below will show you how to make your first espresso:

  • What is Crema?

    A Crema is the creamy foam produced when the coffee comes through the machine into the cup.  

    A good crema is thick and lasts for several minutes, it should also cover the surface of the coffee.

    For more information about coffee including recipes, hints and tips and machine information please our website www.seriousaboutcoffee.com.

  • Where can I buy ESE Pods for my pump espresso machine?

    ESE (Easy Serve Espresso) pods can be purchased from larger supermarkets, specialist coffee shops, and at various online retailers. Most coffee retailers offer a huge selection of brands at very competitive prices.

    Any good espresso is recommended. ESE pods are similar to a tea bag but are packed tightly with ground coffee and are an easy way of delivering excellent espresso coffee. These coffee pods are single portioned and require no manual tamping. Each one will deliver the same texture, consistency and flavour.

    Once used the pods can be composted, or added to your garden, as coffee provides good organic material for your plants.

    Our 'How To' video shows you how to use ESE pods with your machine:

  • Why can I not straighten the filter handle on my new pump espresso?

    Traditional pump espresso machines do not require the filter handle to be at a right angle in order to function normally.

    Tighten the handle firmly at a level you can manage and you will be able to make espressos. After two or three uses you may find the seal has softened considerably.

    As long as the handle is firmly attached when making coffee the machine will operate normally.


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