EC 820.B

EC 820.B Manuals/ FAQs/ Support

  • My pump espresso machine is vibrating a lot. What can I do to rectify this?

    Some vibration is normal. If the pump espresso maker is vibrating too much please check the feet on the bottom are intact as these dampen the vibration. If feet are damaged or missing placing a tea towel beneath the machine will dampen the vibration until the problem can be rectified.

    If this is on first use, and no water is coming out of the boiler head you may have an air block, and to resolve this you should open the steam arm until water starts to flow through the steam arm for at least 30 seconds.

    Older machines may require a descale. If none of these suggestions have rectified the problem please take the machine to your nearest service agent.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:

  • How do I froth milk using the traditional milk frother?

    The traditional frother can take a bit of practice. First of all, ensure the milk is fresh and at refrigerator temperature. Use a stainless steel carafe so you can feel the temperature of the milk.

    In order to make perfect cappuccino dip the tip of the traditional milk frother into the milk. When the appliance is ready carefully rotate the steam valve until it is fully open. This will froth the milk.

    Next, when you have achieved enough froth, use your free hand to feel the carafe temperature. Alternatively use a thermometer. Never heat the milk over 70 degrees as this will affect the quality of the frothed milk. It is also possible to froth milk in this way for excellent hot chocolate and malt drinks.

    Each time you finish milk delivery allow a little steam to flush through the frother, and remember to clean the removable nozzles thoroughly with a little washing up liquid. Rinse and dry thoroughly before reassembling.



  • Can you give me any advice on setting up my new Icona Pump Espresso machine?

    Please take a look at our tutorial video which shows the initial set up of your Icona range of pump espresso. This tutorial is suitable for any of our pump espresso range.

  • How do I descale my pump espresso machine?

    Regular descaling your machine is an important part of caring for it and will prolong the life of your pump espresso. Please follow these simple steps: 

    • Place 100ml of De’Longhi descaler in to the water tank and add one litre of water to dilute.
    • Place the tank on the machine and a container under the traditional frother.
    • Open the steam valve and allow some descaler to feed through the traditional frother. After a around ten seconds close the steam valve and allow the solution to sit in the machine for five minutes or so. Repeat until the tank is empty. Close the steam valve.
    • Fill the tank with clean fresh water and open the steam valve. Allow all of the water to feed through the machine, flushing it through completely.
    • Refill the tank and allow a little water to come out of the coffee area.
    • You are now ready to make coffee again.

    If you have very hard water please carry this procedure out every month or two, depending on how many coffees you make. In soft water areas every three to six months should suffice.

    For more information see our tutorial videos on the Icona, Vintage and Motivo ranges:


  • How do I make an espresso with my pump espresso machine?

    The tutorial video below will show you how to make your first espresso:

  • My pump espresso is leaking from the milk frother. What can I do?

    If your machine is leaking from the traditional frother, please carry out the following simple checks:

    • Disassemble the traditional frother as shown in your instruction manual and ensure they are completely clean and free of milk residue.
    • Ensure the steam selector is fully closed
    • With a pin or similar, clean the inside of the traditional frother nozzle.
    • Check both o-rings are visible and intact. (These look like small o-rings).
    • If you have not descaled the machine, do so. If you are in a hard water area this should be carried out every month or two, depending on how many coffees you make each day.
    • If you are still experiencing difficulties please take your machine to the nearest repair agent. If it is under guarantee remember to bring your receipt of purchase.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:


  • What is Crema?

    A Crema is the creamy foam produced when the coffee comes through the machine into the cup.  

    A good crema is thick and lasts for several minutes, it should also cover the surface of the coffee.

    For more information about coffee including recipes, hints and tips and machine information please our website

  • Which coffee recipes can I make with my new De'Longhi coffee machine?

    All of your favourite coffee recipes can be made with your De’Longhi coffee machine. For a full list of delicious coffee recipes please see our Serious About Coffee website by clicking on the following link:

    For a video tutorial on recipes our Barista Master Class Tutorial Video can be viewed here:

  • Why can I not straighten the filter handle on my new pump espresso?

    Traditional pump espresso machines do not require the filter handle to be at a right angle in order to function normally.

    Tighten the handle firmly at a level you can manage and you will be able to make espressos. After two or three uses you may find the seal has softened considerably.

    As long as the handle is firmly attached when making coffee the machine will operate normally.


  • Why is my pump espresso machine making a loud buzzing noise?

    If your pump espresso maker is new, or has not been used for some time, there may be air in the system. Please carry out the following simple steps to rectify this problem:

    • Place a cup underneath the traditional frother
    • Switch the machine on
    • Open the steam valve fully, and leave open for at least thirty seconds.
    • Do not be alarmed if the machine vibrates or is noisy initially.
    • After 30 seconds, and once water has begun to pour from the traditional frother, close the steam valve fully.
    • You are now ready to deliver coffee.

    If your machine is more than a few months old and it is unable to deliver coffee it may need descaling. Please follow the instructions in your manual and clean the coffee delivery area and filters as instructed. Ensure the traditional frother nozzles are clean and free from milk residue.

    For more information please see our tutorial guide below.

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