ICM 2.B

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ICM 2.B Manuals/ FAQs/ Support

  • How important is the type of coffee I use?

    The type of coffee is dependent on your own taste, although care should be taken to ensure the type of grind is suitable for the machine you will be using.  

    For pump espresso machine use a finer espresso coffee, and for filter machines use a coarser coffee blend suited for filter coffee machines. Most coffee is labelled to ensure you are able to select the correct type of coffee.

    However the best coffee in the world will not taste to its fullest unless the delivery of the coffee is exceptional. Please see the related questions for more details on how to ensure the very best results from your choice of coffee.

  • What is filter coffee?

    Filter or drip coffee is made by hot water passing through ground coffee.

    Hot water is filtered solely under the pull of gravity. When water comes into contact with ground coffee, the flavours, colour and aroma from the coffee are extracted and dissolved in the water. This is known as extraction.

    It is important to use ground coffee suitable for filter machines, and not espresso coffee, because it has been specially prepared for the purpose. There are many excellent brands to choose from, which are available from your local coffee specialist or supermarket.

  • Do all filter machines produce the same results?

    The straight answer to this is no. The requirement to produce the very best brewing and extraction rate is a science and there are very few coffee machines that deliver this. De'Longhi machines observe the precise measurements required to product the coffee of your choice to its optimum extraction ensuring that you get the very best coffee drinking experience.

    Some of these key factors are:

    • Using fresh water. Filter coffee is 98% water so using fresh water is essential to the quality of your coffee. You should consider using filtered water which will also reduce the risk scale build up in your machine.

    • Using the correct coffee grind. If the grind is too fine/small then water will pass through too slowly causing over extraction, coffee will taste bitter and thin. On the other hand if the coffee grounds are too coarse/large water will pass through too quickly and under extract, coffee will taste flat and weak.

    • To ensure that you brew a balanced cup of coffee you should use the correct proportion of coffee to water. More or less will result in a stronger or weaker coffee. The ideal ratio is 60g per litre of water. Typical 10 cup machine at 1.25litres will require 75g of coffee. All De'Longhi filter machines are supplied with a measuring spoon.

    • Correct brewing temperature. The best temperature to brew coffee is between 92-96°. At cooler temperatures the aroma compounds will not be extracted and you won’t extract the full flavour of the bean. Too hot and over extracting will cause a bitter, astringent taste.

  • Where can I purchase a replacement carafe for my filter coffee machine?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

  • I love the De'Longhi toasters, but where can I buy a two slice model?

    Unfortunately two slice models are not offered in the UK as demand is relatively low for these models.

    Care should be taken if purchasing a two slice model from European shopping sites because the plug and voltage may differ from UK requirements.

  • Where can I purchase a replacement filter for my kettle?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

    The life of your filter can be considerably extended if you are in a hard water area by dropping it into the solution while you are descaling your kettle.

  • There is steam coming from the switch of the kettle when it is boiling. Is this normal?

    A slight waft of steam is normal on boiling. The switch should not be held down to sustain the boiling as this may cause a greater steam escape.

     A sensor monitors the temperature of the contents of the kettle and switches the kettle off when the correct temperature has been achieved.

  • The lid on my kettle is tight and difficult to remove. What can I do?

    The lid on your kettle should be firmly secured for safety reasons. However, if you find the lid is very difficult to remove the small tabs around the edge of the lid can be adjusted slightly to enable a better fit. This can be the case particularly where the lid has been replaced in the past.

    If your kettle is many months old, descaling the kettle may help, particularly if there is scale build-up around the lid.

  • My kettle switches off before boiling. What can I do?

    Your kettle may require descaling as a build-up of limescale deposits can affect the function of your kettle.

  • My kettle has what looks like a rust deposit forming inside the kettle?

    This is more than likely due to limescale build up. Limescale or staining from mineral deposits in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. To reduce limescale build up use filtered water.

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