BCO 410

BCO 410 Manuals/ FAQs/ Support

  • Where can I purchase a replacement carafe for my filter coffee machine?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

  • What is filter coffee?

    Filter or drip coffee is made by hot water passing through ground coffee.

    Hot water is filtered solely under the pull of gravity. When water comes into contact with ground coffee, the flavours, colour and aroma from the coffee are extracted and dissolved in the water. This is known as extraction.

    It is important to use ground coffee suitable for filter machines, and not espresso coffee, because it has been specially prepared for the purpose. There are many excellent brands to choose from, which are available from your local coffee specialist or supermarket.

  • How important is the type of coffee I use?

    The type of coffee is dependent on your own taste, although care should be taken to ensure the type of grind is suitable for the machine you will be using.  

    For pump espresso machine use a finer espresso coffee, and for filter machines use a coarser coffee blend suited for filter coffee machines. Most coffee is labelled to ensure you are able to select the correct type of coffee.

    However the best coffee in the world will not taste to its fullest unless the delivery of the coffee is exceptional. Please see the related questions for more details on how to ensure the very best results from your choice of coffee.

  • Do all filter machines produce the same results?

    The straight answer to this is no. The requirement to produce the very best brewing and extraction rate is a science and there are very few coffee machines that deliver this. De'Longhi machines observe the precise measurements required to product the coffee of your choice to its optimum extraction ensuring that you get the very best coffee drinking experience.

    Some of these key factors are:

    • Using fresh water. Filter coffee is 98% water so using fresh water is essential to the quality of your coffee. You should consider using filtered water which will also reduce the risk scale build up in your machine.

    • Using the correct coffee grind. If the grind is too fine/small then water will pass through too slowly causing over extraction, coffee will taste bitter and thin. On the other hand if the coffee grounds are too coarse/large water will pass through too quickly and under extract, coffee will taste flat and weak.

    • To ensure that you brew a balanced cup of coffee you should use the correct proportion of coffee to water. More or less will result in a stronger or weaker coffee. The ideal ratio is 60g per litre of water. Typical 10 cup machine at 1.25litres will require 75g of coffee. All De'Longhi filter machines are supplied with a measuring spoon.

    • Correct brewing temperature. The best temperature to brew coffee is between 92-96°. At cooler temperatures the aroma compounds will not be extracted and you won’t extract the full flavour of the bean. Too hot and over extracting will cause a bitter, astringent taste.

  • Can you give me any advice on setting up my new Icona Pump Espresso machine?

    Please take a look at our tutorial video which shows the initial set up of your Icona range of pump espresso. This tutorial is suitable for any of our pump espresso range.

  • How do I descale my pump espresso machine?

    Regular descaling your machine is an important part of caring for it and will prolong the life of your pump espresso. Please follow these simple steps: 

    • Place 100ml of De’Longhi descaler in to the water tank and add one litre of water to dilute.
    • Place the tank on the machine and a container under the traditional frother.
    • Open the steam valve and allow some descaler to feed through the traditional frother. After a around ten seconds close the steam valve and allow the solution to sit in the machine for five minutes or so. Repeat until the tank is empty. Close the steam valve.
    • Fill the tank with clean fresh water and open the steam valve. Allow all of the water to feed through the machine, flushing it through completely.
    • Refill the tank and allow a little water to come out of the coffee area.
    • You are now ready to make coffee again.

    If you have very hard water please carry this procedure out every month or two, depending on how many coffees you make. In soft water areas every three to six months should suffice.

    For more information see our tutorial videos on the Icona, Vintage and Motivo ranges:

     

  • How do I froth milk using the traditional milk frother?

    The traditional frother can take a bit of practice. First of all, ensure the milk is fresh and at refrigerator temperature. Use a stainless steel carafe so you can feel the temperature of the milk.

    In order to make perfect cappuccino dip the tip of the traditional milk frother into the milk. When the appliance is ready carefully rotate the steam valve until it is fully open. This will froth the milk.

    Next, when you have achieved enough froth, use your free hand to feel the carafe temperature. Alternatively use a thermometer. Never heat the milk over 70 degrees as this will affect the quality of the frothed milk. It is also possible to froth milk in this way for excellent hot chocolate and malt drinks.

    Each time you finish milk delivery allow a little steam to flush through the frother, and remember to clean the removable nozzles thoroughly with a little washing up liquid. Rinse and dry thoroughly before reassembling.

     

  • How do I make an espresso with my pump espresso machine?

    The tutorial video below will show you how to make your first espresso:

  • My pump espresso is leaking from the milk frother. What can I do?

    If your machine is leaking from the traditional frother, please carry out the following simple checks:

    • Disassemble the traditional frother as shown in your instruction manual and ensure they are completely clean and free of milk residue.
    • Ensure the steam selector is fully closed
    • With a pin or similar, clean the inside of the traditional frother nozzle.
    • Check both o-rings are visible and intact. (These look like small o-rings).
    • If you have not descaled the machine, do so. If you are in a hard water area this should be carried out every month or two, depending on how many coffees you make each day.
    • If you are still experiencing difficulties please take your machine to the nearest repair agent. If it is under guarantee remember to bring your receipt of purchase.

    A list of De’Longhi approved repair agents can be viewed by clicking on the following link:

    http://www.delonghi.com/en-GB/customer-experience/customer-experience-uk/

     

  • What is Crema?

    A Crema is the creamy foam produced when the coffee comes through the machine into the cup.  

    A good crema is thick and lasts for several minutes, it should also cover the surface of the coffee.

    For more information about coffee including recipes, hints and tips and machine information please our website www.seriousaboutcoffee.com.

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