Perfecta ESAM 5500.B

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ESAM 5500.B Manuals/ FAQs/ Support

  • My coffee is too weak. How can I improve it?

    There are several factors that can affect  the taste. Please check these suggestions to see if they help:

    • You may be adding too much water. The perfect espresso (single shot) is around 30ml to 40ml of liquid. Adding water results in an Americano type coffee. It may be advisable to use two shots of espresso in a larger cup. Coffee recipes can be found at www.seriousaboutcoffee.com.
    • The type of coffee can affect strength. De'Longhi would recommend a good espresso coffee. Origin and blend (i.e. whether it is robusta or arabica), and the darkness of the roast affect strength.
    • The grind may be too coarse. The grind can be decreased one notch at a time during the grinding process.
    • Try increasing the strength of coffee on your machine settings which will increase the amount of coffee during the grinding process.  

  • Can I buy spare parts for my Bean to Cup Machine?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

  • How do I set the water hardness?

    Setting the water hardness is an important step for your new bean to cup machine. It will ensure the descale warning correctly identifies when you require a descale.

    Please use the water hardness strip supplied with your machine.

    Please see the following tutorial for your Magnifica ESAM4200 machine:

    For other models please see our tutorial video YouTube site at http://www.youtube.com/user/delonghihowtouk

     

  • How can I increase the temperature of my coffee on my Magnifica Bean to Cup machine?

    The temperature of your coffee can be increased by the following actions:

    • Press the rinse button before requesting a coffee
    • Pre-warm the cups on the shelf of your machine or add hot water to the cup and empty before coffee delivery.
    • Turn off the eco setting.

    For further assistance please see our ‘How To’ tutorials below:

    Super Compact Machines (ECAM models):

    Compact machines (ESAM models):

  • How do I descale my Bean to Cup machine?

    Descaling is an important part of caring for your bean to cup machine, and the frequency needed will depend on the water hardness in your area. Please follow the step by step instructions below when your machine indicates a descale is required:

    • Add De’Longhi Descaler to the tank, dilute to approximately 1ltr of water, fit the tank.
    • Press and hold the descale button until either the cup lights go out or start flashing along with the steam light.  If your machine has an electronic display select the descale option.
    • Place a receptacle with a capacity of 1.5 litres under the manual frother.
    • Open the steam valve fully.
    • The machine will start descaling. This process will pause and restart over a period of 20 to 30 minutes.
    • When the ‘Fill Tank’ light or message shows turn the steam dial to the off position.
    • Rinse the tank out and then fill with fresh water.
    • Fit the tank
    • Empty and replace the receptacle.
    • Open the steam valve fully again.
    • Once the rinse cycle has finished close the steam dial. Remove the tank and fill with fresh water.
    • The descale light will go out and the machine is now ready to make coffee. 

    De’Longhi Descaling fluid and other cleaning accessories are available from De’Longhi Spares.

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

    For further assistance please see our tutorial video on the subject:

  • I cannot insert my drip tray. What can I do?

    The machine should always be shut down correctly using the power button at the front of the machine before removing sections for cleaning. Once the machine has completed the shutdown process it is safe to switch off the power at the wall.

    If the shutdown process has not been fully completed the infuser will be in the wrong position. Please carry out the following recommendations to rectify this problem:

    • With the machine switched on take the grounds container (the container where used coffee is collected) and insert it in its correct position in the machine without the full drip tray assembly. You may need to lift it slightly to get it to insert fully in its slot.
    • Once the door is closed turn the machine on. You should hear the infuser mechanism resetting. Wait for this to stop.
    • Turn the machine off by the power button at the front of the machine. Wait for the shutdown process to complete fully and all lights to go out. The machine may do a rinse at this point.
    • You can now turn the machine off at the wall. When you open the service door the infuser will now be in the correct position and you can replace the drip tray.

    To avoid this happening again please always ensure the machine is correctly powered down using the button on the front of your machine before removal of the infuser or drip tray.

    For further assistance please see our tutorial video below:

     

  • My infuser is stuck. What can I do?

    This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switch the machine off by the power button on the front of the machine and allow the process to terminate.

    If you are unable to remove the infuser do not force it.

    • Turn the machine back on and wait for the full start up sequence to complete.
    • Shut the machine down by the power button on the front of the machine.
    • Wait for the shut-down sequence to complete.
    • You should now be able to remove the infuser with ease.

    For further assistance please see our tutorial videos below:

    If your infuser can be accessed at the front of your machine:

     If your infuser can be accessed from the side of your machine:

  • My machine is buzzing loudly and not dispensing water. What can I do?

    If you hear a loud buzzing noise, or the steam light or water light is showing and the tank is full, there may be a small amount of air in the system. Please carry out these simple steps:

    • Turn the machine on.
    • Fill the water tank.
    • Place a cup underneath the traditional frother, or attach the hot water spout if you have an automatic machine.
    • Open the steam valve fully for around 30 seconds until water comes out of the frother or press the hot water button on automatic machines. Do not be alarmed if the machine buzzes loudly.
    • Warning: Steam and hot water are delivered.
    • Close the steam valve fully.
    • The warning lights will now go out and the coffee lights will blink to show the machine is pre-warming.
    • The coffee lights will stop blinking after a short time.
    • You are now ready to make coffee.

    For additional assistance, please see our tutorial videos on the subject:

    Machines with a traditional frother:

    Machines with a hot water spout:

  • I have a part missing from my new De'Longhi product. What can I do?

    Rather than returning your product to the retailer, we may be able to send the missing part out to you. Please provide details of the part which is missing and your full contact details. To enable us to assist you with your enquiry quickly please also include the model number and serial number. Please use the contact form on our website.

    Both the model number and the serial number can be found on the underside of your machine. The serial number will be five numbers long. You may need a good light source to see it.

     

  • Can I make hot chocolate with my bean to cup machine?

    Yes you can.   The ESAM6900 has a dedicated chocolate making function, but any bean to cup machine can be used.

    With premium machines, simply add your favourite chocolate or malt drink mixture to the cup and press the milk only button (or if applicable) latte button twice in quick succession to deliver milk only and adjust the milk carafe dial to the correct setting. Your bean to cup machine will deliver hot milk only and you can enjoy a perfect frothy hot drink every time. You can even add a shot of espresso for a delicious mocha drink.

    You can use the traditional milk frother with non premium machines. Add the chocolate or malt drink mixture to the milk in the cup and using the steam function, dip the milk frother fully into the milk and open the steam dial fully. This steams and heats the milk and chocolate mix. When the desired temperature and quantity of steam has been reached turn off the steam dial.

    Some of our machines have a dedicated hot chocolate feature. Please see our website for more information.

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