Magnifica S ECAM 22.360.S

ECAM 22.360.S Manuals/ FAQs/ Support

  • The grinder is noisy. What can I do?

    If the grinder is noisy and not grinding beans there may be a stone from the coffee beans in the grinder. The following steps will rectify the problem:

    • Remove the beans from the container.
    • Use a vacuum cleaner to remove any foreign objects from the bean hopper.
    • Refill with a small amount of beans, and deliver a coffee to ensure the blockage is cleared.
    • Press the one cup button to check the grinder is clear.

    This is likely to resolve the noise, however if you still require assistance please contact the Customer Experience department using the Contact Us link below. Please remember to complete all of the requested information.

  • Can I buy spare parts for my Bean to Cup Machine?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

  • How do I set the water hardness?

    Setting the water hardness is an important step for your new bean to cup machine. It will ensure the descale warning correctly identifies when you require a descale.

    Please use the water hardness strip supplied with your machine.

    Please see the following tutorial for your Magnifica ESAM4200 machine:

    For other models please see our tutorial video YouTube site at


  • My coffee is too weak. How can I improve it?

    There are several factors that can affect  the taste. Please check these suggestions to see if they help:

    • You may be adding too much water. The perfect espresso (single shot) is around 30ml to 40ml of liquid. Adding water results in an Americano type coffee. It may be advisable to use two shots of espresso in a larger cup. Coffee recipes can be found at
    • The type of coffee can affect strength. De'Longhi would recommend a good espresso coffee. Origin and blend (i.e. whether it is robusta or arabica), and the darkness of the roast affect strength.
    • The grind may be too coarse. The grind can be decreased one notch at a time during the grinding process.
    • Try increasing the strength of coffee on your machine settings which will increase the amount of coffee during the grinding process.  

  • How can I set the language on my bean top cup machine?

    Please see our tutorial video guide on how to set the language on your bean to cup machine.






  • How do I adjust the grinder to a finer setting?

    To increase the strength of your coffee the grinder can be adjusted. Please carry out the following steps:

    • The grinder dial is located inside the bean hopper.
    • Deliver a coffee.
    • Whilst the machine is grinding decrease the setting by one notch towards the 1. Please only adjust the grinder one notch at a time and only while the grinder is in operation.
    • It may take a few coffees before the adjustment will take effect.

    For further assistance please see our tutorial video on the subject:


  • My milk carafe is spluttering or not frothing. What can I do?

    If your milk carafe is spluttering, or not frothing, please see the tutorial video below or carry out the following recommendations:

    • Check the setting is on the correct level for the type of drink you are making.
    • Check all o-rings are present on the connector.
    • Soak the milk carafe cover, tube and carafe in hot water and a good brand of washing up liquid for up to 20 minutes if it has been a while since the last soak. With a small brush clean everywhere possible. The carafe can usually be dismantled – please see the instructions for your machine. Rinse the carafe with warm water.
    • Alternatively, put 10ml of De’Longhi milk cleaner into the carafe, and add 90ml of hot water. Place a cup underneath the nozzle, and press the ‘clean’ button on the jug. Then double tap the Cappuccino or Latte button on your machine, or the 'Milk' button, in order to deliver only milk. Wait until all of the solution has passed through the jug. Rinse the carafe, add water, and repeat.
    • Use a small brush or cloth to clean the milk carafe outlet on the appliance. You can use De’Longhi IFD (Instant Frothing Device) oil to keep the outlet lubricated.
    • Milk delivery should now be rectified.

    Please note the ‘Clean’ button or dial should be activated after every milk delivery session. We would recommend the carafe cover is cleaned once a week. The De’Longhi milk cleaner should be used regularly. This will prolong the life of your milk delivery system. Our coffee care kits can be purchased from many good retailers and also from our website:

    For further assistance, please see our tutorial video:

    Cleaning the Milk Container:

  • Can I make hot chocolate with my bean to cup machine?

    Yes you can.   The ESAM6900 has a dedicated chocolate making function, but any bean to cup machine can be used.

    With premium machines, simply add your favourite chocolate or malt drink mixture to the cup and press the milk only button (or if applicable) latte button twice in quick succession to deliver milk only and adjust the milk carafe dial to the correct setting. Your bean to cup machine will deliver hot milk only and you can enjoy a perfect frothy hot drink every time. You can even add a shot of espresso for a delicious mocha drink.

    You can use the traditional milk frother with non premium machines. Add the chocolate or malt drink mixture to the milk in the cup and using the steam function, dip the milk frother fully into the milk and open the steam dial fully. This steams and heats the milk and chocolate mix. When the desired temperature and quantity of steam has been reached turn off the steam dial.

    Some of our machines have a dedicated hot chocolate feature. Please see our website for more information.

  • How can I increase the temperature of my coffee on my Premium Bean to Cup machine?

    The temperature of your coffee can be increased by the following actions:

    • Increase the temperature setting in the digital display menu
    • Press the rinse button before requesting a coffee.
    • Pre-warm the cups on the shelf of your machine. Alternatively add hot water to the cup and empty before coffee delivery.
    • Turn off the eco settings.

    For further assistance please also see our ‘How To’ tutorials below:


  • How can I use pre-ground coffee with my bean to cup machine?

    Your De'Longhi bean to cup machine has a ground coffee function, which is perfect for using an alternative coffee to your usual choice of beans, for example if you like to drink decaffeinated coffee on occasion.

    It is important to note that only one single serving of coffee can be delivered at a time and only when the machine is set to the pre ground function. The following steps may help:

    • Set the machine to pre-ground coffee. This can be done by either turning the strength dial anticlockwise to the spoon sign or by selecting the option on the electronic display, depending on the model of your machine. Refer to your instruction manual for more information, or see the tutorial video below.
    • Add one even scoop of coffee and press the one cup button to deliver the coffee.
    • Remember to set the machine back to grind beans afterwards if required.

    For further assistance, please see our tutorial video:


Not found the answer you're looking for?

Not found the answer you're looking for?

Find more FAQs for your Bean to Cup machine


More Articles 

Where to Buy Magnifica S ECAM 22.360.S