We would recommend your machine is serviced every one or two years, depending on how much you use it, in order to prolong the life.
Keeping your machine clean and descaled is the single most important thing you can do for it.
We are delighted to be able to offer an outside guarantee repair service for our bean to cup coffee machines for customers within the UK. The price bands are as follows:
Band 1: £50.00 – Descaling / Cleaning of Milk Frother Devices (including Steam Wands, IFD Milk Jug Lids & IFD coupling change).
Band 2: £100.00 – Motor, Back Boiler, front PCB, pump, infuser change, a few General Alarm Faults.
Band 3: £150.00 – Grinder, Transmission Kit, PCB, Main Boiler, including possible General Alarm faults, Chassis Change/ Repair.
The above price includes the Collection and re-delivery. Collections are all-day appointments but we can arrange for the machine to be collected from another address if this is more convenient. Your machine will need to be well packaged for the journey.
If you do not wish to go ahead with the repair after you have been given the quotation then there will be a £15.00 charge to cover postage to release your machine for return.