ECAM 23.450.S

ECAM 23.450.S Manuals/ FAQs/ Support

  • Can I buy spare parts for my Bean to Cup Machine?

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

  • How do I set the water hardness?

    Setting the water hardness is an important step for your new bean to cup machine. It will ensure the descale warning correctly identifies when you require a descale.

    Please use the water hardness strip supplied with your machine.

    Please see the following tutorial for your Magnifica ESAM4200 machine:

    For other models please see our tutorial video YouTube site at http://www.youtube.com/user/delonghihowtouk

     

  • The grinder is noisy. What can I do?

    If the grinder is noisy and not grinding beans there may be a stone from the coffee beans in the grinder. The following steps will rectify the problem:

    • Remove the beans from the container.
    • Use a vacuum cleaner to remove any foreign objects from the bean hopper.
    • Refill with a small amount of beans, and deliver a coffee to ensure the blockage is cleared.
    • Press the one cup button to check the grinder is clear.

    This is likely to resolve the noise, however if you still require assistance please contact the Customer Experience department using the Contact Us link below. Please remember to complete all of the requested information.

  • Can I make hot chocolate with my bean to cup machine?

    Yes you can.   The ESAM6900 has a dedicated chocolate making function, but any bean to cup machine can be used.

    With premium machines, simply add your favourite chocolate or malt drink mixture to the cup and press the milk only button (or if applicable) latte button twice in quick succession to deliver milk only and adjust the milk carafe dial to the correct setting. Your bean to cup machine will deliver hot milk only and you can enjoy a perfect frothy hot drink every time. You can even add a shot of espresso for a delicious mocha drink.

    You can use the traditional milk frother with non premium machines. Add the chocolate or malt drink mixture to the milk in the cup and using the steam function, dip the milk frother fully into the milk and open the steam dial fully. This steams and heats the milk and chocolate mix. When the desired temperature and quantity of steam has been reached turn off the steam dial.

    Some of our machines have a dedicated hot chocolate feature. Please see our website for more information.

  • How can I increase the temperature of my coffee on my Premium Bean to Cup machine?

    The temperature of your coffee can be increased by the following actions:

    • Increase the temperature setting in the digital display menu
    • Press the rinse button before requesting a coffee.
    • Pre-warm the cups on the shelf of your machine. Alternatively add hot water to the cup and empty before coffee delivery.
    • Turn off the eco settings.

    For further assistance please also see our ‘How To’ tutorials below:

     

  • How can I set the language on my bean top cup machine?

    Please see our tutorial video guide on how to set the language on your bean to cup machine.

     

     

     

     

      

  • How can I use pre-ground coffee with my bean to cup machine?

    Your De'Longhi bean to cup machine has a ground coffee function, which is perfect for using an alternative coffee to your usual choice of beans, for example if you like to drink decaffeinated coffee on occasion.

    It is important to note that only one single serving of coffee can be delivered at a time and only when the machine is set to the pre ground function. The following steps may help:

    • Set the machine to pre-ground coffee. This can be done by either turning the strength dial anticlockwise to the spoon sign or by selecting the option on the electronic display, depending on the model of your machine. Refer to your instruction manual for more information, or see the tutorial video below.
    • Add one even scoop of coffee and press the one cup button to deliver the coffee.
    • Remember to set the machine back to grind beans afterwards if required.

    For further assistance, please see our tutorial video:

     

  • How do I adjust the grinder to a courser setting?

    To decrease the strength of your coffee the grinder can be adjusted. Please carry out the following steps to decrease the grinder setting:

    • The grinder dial can be located inside the bean container.
    • Deliver a coffee.
    • Whilst the machine is grinding increase the setting by one notch towards the 7. Please only adjust the grinder one notch at a time and only while the grinder is operating.
    • It may take a few coffees before the adjustment will take effect.

    For further assistance please see our tutorial video on the subject:

     

  • How do I adjust the grinder to a finer setting?

    To increase the strength of your coffee the grinder can be adjusted. Please carry out the following steps:

    • The grinder dial is located inside the bean hopper.
    • Deliver a coffee.
    • Whilst the machine is grinding decrease the setting by one notch towards the 1. Please only adjust the grinder one notch at a time and only while the grinder is in operation.
    • It may take a few coffees before the adjustment will take effect.

    For further assistance please see our tutorial video on the subject:

     

  • How do I descale my Premium Bean to Cup machine?

    Descaling is an important part of caring for your bean to cup machine. Descaling is required when the digital display indicates “descale”. The frequency of descaling will depend on the hardness of the water in yourt area. Please follow the step by step instructions below.

    • Add De’Longhi Descaler to the tank and dilute to approximately 1ltr of water. Fit the tank.
    • Fit the water spout to your machine and  select the Descale option from the menu (Press P and scroll through the options).
    • Place a receptacle with a capacity of 1.5 litres under the water spout.
    • Press OK to confirm you are ready to begin the descale.
    • The machine will start descaling. This process will pause and restart over a period of 20 to 30 minutes.
    • The ‘Fill Tank’ message comes on.
    • Empty and replace the receptacle.
    • Rinse the tank out and then fill with fresh water.
    • Fit the tank.
    • Press OK to confirm you wish to continue.
    • Once the rinse cycle has finished remove the tank and fill with fresh water.

    The descale light will go out and the machine is now ready to make coffee.

    De’Longhi descaling fluid and other cleaning accessories are available from De’Longhi spares.

    Spares and accessories for De’Longhi products, including many older products, are available from De’Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438.

    In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

    For further assistance please see our tutorial video on the subject:

     

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