Customer Support

If you need help, you've come to the right place

  • Can I buy spare parts for my Bean to Cup Machine?

    Spares advice

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  • How do I set the water hardness?

    Setting the water hardness tutorial

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  • Can you give me any advice on setting up my new Icona Pump Espresso machine?

    Icona First Use Tutorial

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  • How do I descale my pump espresso machine?

    Pump espresso descale tutorial

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  • What is Crema?

    Coffee information

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  • How do I make an espresso with my pump espresso machine?

    Making an espresso tutorial

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  • Which coffee recipes can I make with my new De'Longhi coffee machine?

    Coffee recipes and Tutorials

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  • My pump espresso is leaking from the milk frother. What can I do?

    Milk Nozzle leakager advice

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  • My pump espresso machine is vibrating a lot. What can I do to rectify this?

    Guidance on pump vibration

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  • How do I descale my Bean to Cup machine?

    Magnifica Descale Tutorial

    Find out more

How can we help?