Shipping / Returns Policy

SHIPPING POLICY

Where We Ship To:

  • Street addresses in Canada only (no P.O. or Military APO/FPO addresses)

You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

We currently do not ship to PO Boxes or Military APO/FPO addresses. Please check our Store Locator or call 888.335.6644 and let us help you find the store nearest you that carries our brand.

Sales Tax:

Sales tax will be added for all items in deliveries to all Provinces at the applicable rate.

Shipping Cost:

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

TYPEDELIVERYORDER VALUECOST
Ground 4 – 6 days Under $25 $ 5.00
    Over $25 FREE
2nd Day 2 business days if ordered by noon ET Under $50 $14.95
  $50 - $149.99 $21.95
  $150 - $249.99 $28.95
  $250 - $499.99 $35.95
  Over $500 $42.95
Next Day Next business day if ordered by noon ET Under $50 $29.95
  $50 - $149.99 $39.95
  $150 - $249.99 $49.95
  $250 - $499.99 $59.95
  Over $500 $69.95

All our orders are shipped within 1-2 business days from our Mississauga warehouse. Please take this into consideration when selecting the type of shipment. Please note, we do not offer Saturday delivery.

After you complete your transaction on delonghi.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a Canada Post tracking code that will update you with the status of your shipment at any time once it ships.

RETURN POLICY

Exchanges:

If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.

How to Return Product:

Please check your invoice date: We will accept returns of unused merchandise in its original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.

Please complete the return form included with your original shipment. If you no longer have the form or have any questions, please contact us at 888.335.6644 or email us at support@delonghiusa.us.

Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. 

Please allow a processing time of 7 to 10 business days for refunds. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Shipping error/damaged merchandise:

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us at 888.335.6644 or email us at support@delonghiusa.us and we will issue you a return shipping label.