Return Policy

RETURN POLICY

Exchanges:

If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.

How to Return Product:

Please check your invoice date: We will accept returns of unused merchandise in its original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.

Please complete the return form included with your original shipment. If you no longer have the form or have any questions, please contact us at 888.335.6644 or email us atsupport@delonghiusa.us.

Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. 

Please allow a processing time of 7 to 10 business days for refunds. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Shipping error/damaged merchandise:

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us at 888.335.6644 or email us at support@delonghiusa.us and we will issue you a return shipping label.