How do I change my login information?
You can update stored information in your account at any time. To view or change your existing account information, password or subscription status, please sign in to “My Account” using your current e-mail address and password. In “My Account” you can edit any of your saved account information.
How do I place an order?
When you see an item you love, please specify the quantity you prefer then click “Add to Cart.” After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on “Your Basket” at the top of the screen to view the items you have selected. After you have made any changes and updated the quantities as desired, click “Checkout” to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking “Submit Order.” Be sure to look out for a confirmation email in your inbox soon after.
When I put something in my cart, does it guarantee I have the merchandise?
We strive to maintain that the correct availability is reported when you select the item you would like to place in your cart. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item with be reported as unavailable when you go to checkout.
Can I see a record of my transactions?
You can check your order history online in the ‘My Orders’ area of your account. All of the details regarding these purchases will be conveniently stored for you in an organized listing.
When placing an order I get an error message stating that there has been an authorization failure. What does this mean?
An authorization failure could mean several things. First, please be sure that all billing information is correct. You want to make sure that the zip code you entered matches the zip code on file for your billing address. Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we only accept American Express, Discover, MasterCard and Visa for credit card payment.
Can I modify or cancel my order once it is submitted?
Unfortunately once an order has been placed, we cannot modify the order. If you wish to cancel your order, you may contact us at 800-322-3848 and if the order has not yet been processed, we may be able to cancel on your behalf.
What forms of payment are accepted online?
Kenwoodworld.com.com accepts the following forms of payment: American Express, Discover, MasterCard and Visa. Your credit card will be charged the day the merchandise is shipped. We hope to have PayPal available shortly but we currently do not accept checks, cash or money orders.
Do you charge sales tax on any item?
Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New Jersey, New York, Virginia and Washington. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.
What are your shipping options and rates?
Where We Ship To:
- Street addresses in the United States only (no P.O. or Military APO/FPO addresses)
- All 50 states including the District of Columbia
Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
||4 – 6 days
||2 business days if ordered by noon EST
||Next business day if ordered by noon EST
All our orders are shipped within 1-2 business days from our NJ warehouse. Please take this into consideration when selecting the type of shipment. Please note, we do not offer Saturday delivery.
Do you ship to addresses outside the United States?
Currently, we ship solely to the United States, including Alaska and Hawaii. If you are a Kenwood lover living outside the US, please check your applicable country/language website for details on where to buy.
Do you ship to PO boxes or Military APO/FPO addresses?
We currently do not ship to PO Boxes or Military APO/FPO addresses. Please visit our Store Locator page to view the retail stores that currently carry our product.
Will I receive an e-mail confirmation/shipment tracking number?
After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a FedEx tracking code that will update you with the status of your shipment at any time once it ships.
Can I ship to an address other than my own?
Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.
What is your Return Policy?
If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.
How to Return Product:
Please check your invoice date: We will accept returns of unused merchandise in its original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.
Please complete the return form included with your original shipment. If you no longer have the form or have any questions, please contact us at 800-322-3848 or email us at firstname.lastname@example.org.
Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. This service is offered by UPS, USPS, Fed Ex and other carriers.
How long does it take to get my refund?
We want you to receive your exchange or refund ASAP. You can expect your refund/exchange to process within approximately 7 to 10 business days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from echo design. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
What should I do if there is a shipping error or I receive damaged merchandise?
In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us at 800-322-3848 or email us email@example.com and we will issue you a return shipping label.
I gave a gift to someone; can they exchange it for something else?
If your gift recipient would like to return an item, they may do so for Online Credit at echodesign.com. Online Credit is only redeemable at echodesign.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order.
I’m having problems with the website, what do I do?
Please email us at firstname.lastname@example.org, and we’ll see if we can fix the problem as soon as possible.
Is gift packaging available?
Unfortunately, we do not offer gift packaging at this time, but we are always looking to make improvements and hope to offer this option in the very near future.
What if I have a question?
You mean we didn’t answer everything here?? We will do our best to answer any questions that you may have. You may e-mail us at email@example.com or call us at 800-322-3848 (8:30am - 5:30 pm Monday - Friday Eastern Time). We aim to respond to e-mails within 1 business day.