Trade Practices Policy

De Longhi is committed to observing all laws, regulations, codes and organisational standards.  In particular, De Longhi is committed to observing the provisions of the Trade Practices Act (TPA).

The TPA applies to the business activities of De Longhi – this includes De Longhi's business dealings with customers, suppliers, competitors, agents and members of the public.

De Longhi's commitment to compliance is demonstrated by the company's implementation of a comprehensive, company-wide Trade Practices Compliance Program, including:

  • the appointment of a Compliance Officer;
  • the development of a Trade Practices Act manual;
  • the provision of regular compliance training to, and assessment of, its employees and agents;
  • the provision of on-line trade practices training to all employees and agents; and
  • the introduction of Whistleblower and Complaints Handling policies and procedures.


De Longhi is committed to achieving full compliance with the TPA and requires all employees and agents to actively comply with its provisions.

As an employee, agent or representative of De Longhi, you are required to be familiar with the TPA. You should ensure that you do not engage in any conduct in breach of, allow or ignore any breach of the TPA. It is your responsibility to guard against a breach.

A breach of the TPA has serious consequences for both De Longhi and you (if you are involved in the breach). Breaches of the TPA will be viewed by De Longhi as a serious contravention of the terms of your employment and will result in disciplinary action, including dismissal. The TPA imposes severe financial and other penalties on companies and individuals and De Longhi will not reimburse any penalty or legal costs imposed on an individual for their part in any breach.

If you believe that your conduct or the conduct of another may be at risk of breaching the TPA, please contact: De Longhi's Compliance Officer, Alan Frettingham on (02) 9426 7019 before taking any action. Whistleblowers will not be prosecuted or disadvantaged in any way by raising concerns. Reports of whistleblowers will be kept confidential and secure.

Remember, the primary reason for seeking to ensure an effective compliance program is in place, is because diligent compliance is good for business.

Use the following link to download a PDF version (27KB) of the DéLonghi

Whistleblower and Improper Conduct Policy

 

Use the following link to download a PDF version (34KB) of the DeLonghi

Abridged Complaints Handling Policy